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Contact, Shipping & Returns

EMAIL

Customer Support Email: support@ritterapparel.com

Press Email: support@ritterapparel.com

 
SHIPPING

We aim to get you your products as safely and efficiently as possible.  When your item leaves our facility, we will send a shipping confirmation e-mail with tracking information.  This is the best way to track the status of your order.  If your delivery exceeds the expected delivery timeframe, please contact us at  support@ritterapparel.com and we will work with you to resolve the issue.

Shipping timeframes for international orders are unpredictable due to the customs inspection process.  Please note that import duties and/or taxes on international shipments (when applicable) are the responsibility of the customer.

 

RETURNS

Ritter products may be returned within 15 days of purchase for a full refund of the cost of the garment plus taxes. Ritter must be notified of the return and authorization for the return received before shipping. The garment must be returned in new condition. Shipping charges will not be refunded. The customer returning a garment assumes responsibility for shipping the return to Ritter Apparel. We recommend tracking and/or insurance.

Returns due to product defect or shipping error from our warehouse will receive, at the preference of the customer, a replacement garment and shipping or a refund of the cost of the garment, any taxes charged, and shipping. Authorization for the return must be obtained from Ritter prior to shipping. The customer returning a garment assumes responsibility for shipping the return to Ritter. We recommend tracking and/or insurance.

Please keep the following things in mind when returning a product you purchased from the Ritter store:

  • Please email us at support@ritterapparel.com
  • Shipping address - 1514 Beacon St, Apt 46 - Brookline, MA 02446
  • We only accept returns of unused (and/or unworn) items in the same condition in which they were received and within 15 calendar days of the date they were ordered.  Please include all documentation with your return. 
  • Only items that have been purchased directly from Ritter can be returned. 

 

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